Shipping policy
Shipping Policy
Last updated: 13/5/2026
Thank you for shopping with WORDLESS.
This Shipping Policy explains how orders are processed, shipped and delivered. By placing an order through our online store, you agree to the terms set out below.
1. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Standard order processing time is usually between 2 and 7 business days, depending on product availability, order volume and operational circumstances.
Please note that processing time is separate from shipping/delivery time.
During periods of high demand, limited edition releases, holidays, supplier delays or exceptional circumstances, processing times may be longer. We will make reasonable efforts to keep customers informed of any significant delay.
2. Shipping Destinations
We currently ship to the destinations made available at checkout.
If your country or region is not available at checkout, please contact us before placing an order. We reserve the right to refuse or cancel orders to destinations where delivery is not commercially, legally or logistically viable.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Shipping costs may vary depending on the destination, shipping method, package size, package weight and carrier rates.
The customer is responsible for reviewing the total cost, including shipping, before confirming the order.
4. Delivery Times
Estimated delivery times are provided for guidance only and are not guaranteed.
Delivery times may vary depending on the destination, carrier, customs procedures, public holidays, strikes, weather conditions, operational delays or other circumstances outside our control.
We are not responsible for delays caused by shipping carriers, customs authorities, incorrect delivery information provided by the customer, failed delivery attempts or events beyond our reasonable control.
5. Customer Responsibility for Delivery Information
The customer is responsible for providing complete, accurate and up-to-date delivery information at the time of purchase.
This includes, where applicable, the full name, street address, house or apartment number, postal code, city, country, telephone number and any additional delivery instructions required by the carrier.
We are not responsible for orders delayed, returned, lost or undeliverable due to incorrect, incomplete or outdated information provided by the customer.
If an order is returned to us because of incorrect or incomplete delivery details, failed delivery attempts, refusal of delivery or failure to collect the parcel, the customer may be responsible for any additional shipping costs required to resend the order.
6. Risk of Loss and Delivery Confirmation
Once an order has been handed over to the shipping carrier, delivery is handled by that carrier according to its own procedures and terms.
Where tracking is available, the tracking information provided by the carrier will be used as evidence of shipment and delivery status.
If the carrier marks an order as delivered, we will consider the order delivered. In such cases, we are not responsible for theft, loss, misplacement or damage occurring after delivery has been confirmed by the carrier.
Customers should ensure that the delivery address provided is secure and suitable for receiving parcels.
7. Failed Delivery Attempts and Uncollected Parcels
If the carrier is unable to deliver the parcel, the customer may be required to arrange redelivery or collect the parcel from a designated location within the time limit set by the carrier.
If the parcel is not collected within the required period and is returned to us, the customer may be responsible for additional shipping costs.
Original shipping costs are non-refundable, except where required by applicable law.
8. Customs, Duties and Taxes
For international orders, customs duties, import taxes, handling fees, brokerage fees or other charges may apply depending on the destination country.
These charges are not included in the product price or shipping cost unless expressly stated at checkout.
The customer is responsible for any customs duties, taxes or import charges imposed by the destination country.
We are not responsible for delays caused by customs clearance procedures or for orders refused due to customs charges.
9. Damaged Packages
If a package arrives visibly damaged, the customer should, whenever possible, report the damage directly to the carrier at the time of delivery and take photographs of the package before opening it.
The customer must contact us within 48 hours of delivery with photographs of the damaged package, the shipping label and the product condition.
Failure to report visible shipping damage within this period may limit our ability to submit a claim with the carrier.
10. Lost Packages
If a package appears to be lost in transit, please contact us so that we can review the tracking information and, where appropriate, open an investigation with the carrier.
We may require confirmation from the carrier before offering any replacement, refund or other solution.
We are not responsible for parcels confirmed as delivered by the carrier, except where required by applicable law.
11. Pre-Orders, Limited Editions and Made-to-Order Items
Some products may be sold as pre-order, limited edition or made-to-order items.
In these cases, estimated shipping dates may be longer than standard processing times and will be provided on the product page, at checkout or by email where applicable.
By purchasing a pre-order, limited edition or made-to-order item, the customer acknowledges that shipping may not occur immediately after purchase.
12. Order Changes and Cancellations
Once an order has been placed, we cannot guarantee that changes to the delivery address, product, size, shipping method or order details can be made.
Customers should contact us as soon as possible if they need to request a change. We will make reasonable efforts to assist, but once an order has been processed or shipped, changes may no longer be possible.
13. Contact
For shipping questions, please contact us at:
[insert email address]
Please include your order number, full name and relevant details so that we can assist you more efficiently.